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FREQUENTLY ASKED QUESTIONS
You can return items within 30 calendar days of receiving them.
- Return shipping costs are the buyer’s responsibility.
- Approved refunds will be issued to your original payment method.
For more information, please review our Return Policy
Yes, we offer free shipping on all orders. No hidden fees, no surprises at checkout. You'll see the full breakdown before you pay.
Check the Shipping Policy for more information
Each product page includes a detailed size chart to help you find your perfect fit. We always recommend comparing the chart to a similar item you already own.
If you’re in between sizes, we generally recommend sizing up for the most comfortable fit. Still unsure? Our support team is happy to help you choose the right size!
Orders are processed within 1 to 2 business days after payment (Monday to Friday, excluding public holidays). Transit then takes 3 to 16 business days depending on your location, for a total estimated delivery time of 4 to 18 business days.
Check the Shipping Policy for more information.
Once your order is confirmed, you will receive an email with your order number. To track your order, simply visit our Order Tracking page and enter your order number or email address.
Our support team is available Monday to Friday, 9:00 AM – 6:00 PM (CET) and responds within 24 hours. Visit our Contact Page or email support@sophie-lila.com.