Shipping Policy

By making a purchase on our website, you agree to the terms outlined in this Shipping Policy. We aim to get your order to you as quickly and reliably as possible.

Where We Ship

We currently ship to the United States, Canada, the United Kingdom, Australia and New Zealand.

Shipping Costs

We offer free standard shipping on every order to all of the countries listed above, with no minimum spend. There are no shipping charges added at checkout.

Order Processing

Orders are processed within 1 to 2 business days after payment is received, Monday to Friday, excluding public holidays. Orders placed on weekends or public holidays are processed on the next business day. Once your order ships, you will receive a confirmation email with your tracking number.

Delivery Times

After processing, transit takes 3 to 16 business days depending on your location.

Total estimated delivery time: 4 to 18 business days from the moment your order is placed (1–2 business days processing plus 3–16 business days transit).

Delivery times are estimates and are not guaranteed, as they can be affected by carrier delays, customs clearance, high order volumes during promotional periods, or other factors outside our control.

Tracking Your Order

Every order ships with a tracking number. You will receive it by email once your order has been dispatched, and you can follow your parcel through the "Track Your Order" page on our website. Please allow up to 48 hours for the first tracking update to appear.

Customs and Duties

Import duties, customs fees or taxes may be levied by your country depending on local regulations. These charges are the responsibility of the customer and are not included in the purchase price.

Incorrect Shipping Details

Please make sure your shipping address is accurate and complete at checkout. We are not responsible for delays or additional costs resulting from incorrect or incomplete address details. If you spot an error, contact us immediately at support@sophie-lila.com and we will do our best to help before the order ships.

Lost or Delayed Orders

If your order has not arrived within the estimated timeframe, contact us at support@sophie-lila.com and we will investigate with the carrier on your behalf.

Contact

Questions about shipping? Reach us at support@sophie-lila.com or +31 6 33 83 84 55.

Business Information

Sophie & Lila is a trade name of YS Ecom, a sole proprietorship registered in the Netherlands.
Address: Borné 62, Zoutelande, Zeeland, 4374 DB, Netherlands
Email: support@sophie-lila.com
Phone: +31 6 33 83 84 55
VAT number: NL005097086B24
Chamber of Commerce (KvK): 94618615