Privacy Policy

Sophie & Lila operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Sophie & Lila is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read it and understand the collection, use and disclosure of your information as described here.

Personal Information We Collect or Process

When we use the term "personal information", we are referring to information that identifies or can reasonably be linked to you or another person. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process:

  • Contact details including your name, address, billing address, shipping address, phone number and email address.
  • Financial information including payment card information, transaction details, form of payment and payment confirmation.
  • Account information including your username, password, preferences and settings.
  • Transaction information including the items you view, add to your cart, purchase, return, exchange or cancel, and your past transactions.
  • Communications with us including the information you include when contacting customer support.
  • Device information including your device, browser, network connection, IP address and other unique identifiers.
  • Usage information including how and when you interact with or navigate the Services.

Personal Information Sources

  • Directly from you when you create an account, visit or use the Services, or communicate with us;
  • Automatically through the Services from your device and through cookies and similar technologies;
  • From our service providers when they collect or process your personal information on our behalf;
  • From our partners or other third parties.

How We Use Your Personal Information

We use personal information to provide, tailor and improve the Services, to process your payments and fulfil your orders, for marketing and advertising, for security and fraud prevention, to communicate with you and provide customer support, and to comply with applicable law or respond to valid legal process.

How We Disclose Personal Information

  • With Shopify, vendors and other third parties who perform services on our behalf (IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • With business and marketing partners, who will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you for targeted advertising. You can exercise those rights here.
  • When you direct, request or otherwise consent to our disclosure of certain information to third parties, such as to ship you products.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations, to enforce our terms or policies, and to protect our rights and those of our users.

Cookies

We use cookies and similar technologies to operate the Services, remember your preferences, analyse traffic and support marketing. You can manage your choices at any time. Full details are in our Cookie Policy.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside. To learn more, see the Shopify Consumer Privacy Policy, and the Shopify Privacy Portal for rights you may be able to exercise.

Third Party Websites and Links

The Services may link to websites operated by third parties. If you follow those links, review their privacy and security policies. We are not responsible for the privacy or security of such sites.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, contact us using the details below to request that it be deleted.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee "perfect security". How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce our policies.

Your Rights and Choices

Depending on where you live, you may have the right to access, delete, correct or port the personal information we hold about you, and to opt out of the "sale" or "sharing" of your personal information for targeted advertising. You can exercise those advertising opt-out rights here. If you visit our website with the Global Privacy Control signal enabled, depending on where you are, we will treat this as an opt-out request for that device and browser. You may also opt out of promotional emails at any time using the unsubscribe link.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request, as permitted or required under applicable law.

Complaints

If you have complaints about how we process your personal information, contact us using the details below. Depending on where you live, you may have the right to appeal our decision or to lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store and process your personal information outside the country you live in. If we transfer it out of the European Economic Area or the United Kingdom, we rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses, unless the transfer is to a country determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal or regulatory reasons. The revised version will be posted on this page.

Contact

Questions about our privacy practices, or want to exercise any of your rights? Email us at support@sophie-lila.com.

Business Information

The data controller for this website is YS Ecom, a sole proprietorship registered in the Netherlands, trading as Sophie & Lila.
Address: Borné 62, Zoutelande, Zeeland, 4374 DB, Netherlands
Email: support@sophie-lila.com
Phone: +31 6 33 83 84 55
VAT number: NL005097086B24
Chamber of Commerce (KvK): 94618615