COMBINE AND GET UP TO 20% EXTRA OFF
FREQUENTLY ASKED QUESTIONS
You can return items within 30 calendar days of receiving them.
- Returns go to our fulfilment partner's returns warehouse in Asia.
- Return shipping costs are the buyer's responsibility (typically around USD 30–40 with a tracked service).
- Approved refunds will be issued to your original payment method.
For more information, please review our Return Policy
Yes, we offer free tracked shipping on all orders to the United States, Canada, the United Kingdom, Australia and New Zealand. Orders ship from our fulfilment partner's warehouse in Asia.
Check the Shipping Policy for more information, including customs and duties.
Each product page includes a detailed size chart to help you find your perfect fit. We always recommend comparing the chart to a similar item you already own.
If you’re in between sizes, we generally recommend sizing up for the most comfortable fit. Still unsure? Our support team is happy to help you choose the right size!
Orders are processed within 1 to 2 business days after payment (Monday to Friday, excluding public holidays). Transit then takes 3 to 16 business days depending on your location, for a total estimated delivery time of 4 to 18 business days.
Check the Shipping Policy for more information.
Once your order is confirmed, you will receive an email with your order number. To track your order, simply visit our Order Tracking page and enter your order number or email address.
Our support team is available Monday to Friday, 9:00 AM – 6:00 PM (CET) and responds within 24 hours. Visit our Contact Page or email support@sophie-lila.com.