Terms of Service
Terms of Service – Sophie & Lila
By making a purchase on our website, you agree to the terms and conditions outlined in this Terms of Service policy. Please read carefully before completing your order.
General Information
Store Name: Sophie & Lila Contact Information: For any inquiries, please email us at support@sophie-lila.com. Jurisdiction: These terms are governed by the laws of the Netherlands. However, nothing in these terms excludes, restricts or modifies any rights or remedies you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable Australian legislation that cannot lawfully be excluded.
Eligibility to Purchase
- By placing an order, you confirm that all details provided are accurate and complete.
- You must be at least 18 years of age or have the consent of a legal guardian to make purchases on our website.
Products and Pricing
- Prices for the Australian market are displayed in Australian Dollars (AUD) unless otherwise stated.
- Where required, GST on low-value imported goods is collected at checkout. For orders above the applicable import threshold, additional import duties, taxes or clearance charges may be levied by Australian Border Force or the carrier and are the responsibility of the customer unless stated otherwise at checkout.
- We reserve the right to adjust prices, descriptions, or availability of products without prior notice.
- While we strive for accuracy, errors in pricing or product descriptions may occur. If an error is found, we reserve the right to cancel or amend orders as needed. Nothing in this clause limits our obligations under the Australian Consumer Law regarding misleading or deceptive conduct.
Order Placement and Acceptance
- Once an order is placed, you will receive a confirmation email. This does not signify acceptance of your order; it indicates that your order has been received.
- We reserve the right to cancel or refuse any order due to suspected fraud, unauthorized payment, or product unavailability. If your order is cancelled by us, any amount paid will be refunded in full.
Shipping and Delivery
- Orders are shipped within the specified timeframe listed on the website.
- Delivery estimates are provided in good faith. We will take reasonable steps to ensure products are delivered within a reasonable time, consistent with the consumer guarantees under the Australian Consumer Law. We are not responsible for delays caused by shipping carriers or customs clearance that are outside our reasonable control.
- It is the customer's responsibility to provide accurate shipping details. Incorrect addresses may result in additional charges or delays.
Returns and Refunds — Your Rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
In addition to your statutory rights, our voluntary refund policy is outlined separately and forms part of these Terms of Service, including:
- Items not eligible for change-of-mind returns (e.g., sale items, electronic items, intimate wear). These exclusions apply to change-of-mind returns only and do not limit your rights under the Australian Consumer Law for faulty, damaged or misdescribed goods.
- The requirement to notify us within 14 days of receiving the product for any change-of-mind return requests.
- The necessity of providing a return label for change-of-mind returns. Where goods are faulty or do not comply with a consumer guarantee, we will bear the reasonable cost of return in accordance with the Australian Consumer Law.
Liability
- To the extent permitted by law, Sophie & Lila is not liable for any indirect, incidental, or consequential damages resulting from the use of our products or website.
- Nothing in these terms excludes, restricts or modifies the application of the Australian Consumer Law, including the consumer guarantees, or our liability for failure to comply with a consumer guarantee.
Privacy Policy
Your personal information is handled in accordance with our Privacy Policy and, where applicable, the Australian Privacy Act 1988 (Cth). By using our website, you consent to the collection and use of your information as outlined in that policy.
Prohibited Use
You agree not to:
- Use the website for illegal purposes.
- Transmit any malicious code, viruses, or harmful components.
- Exploit or manipulate the website in any way that could harm the business or other users.
Modifications to the Terms of Service
Sophie & Lila reserves the right to update or change these terms at any time. Changes will be effective immediately upon posting on this page. Continued use of the website indicates your acceptance of the updated terms. Changes will not affect your statutory rights or orders already placed.
Business Information
Contact email address: support@sophie-lila.com
Phone number: +31 6 33 83 84 55
Business address: Borné 62, 4374DB, Zoutelande, Netherlands
Registration number: 94618615
VAT number: NL005097086B24
Contact Us
If you have any questions regarding these Terms of Service, please reach out to us at support@sophie-lila.com.
Thank you for choosing Sophie & Lila!
