By making a purchase on our website, you agree to the terms outlined in this Shipping Policy. We aim to get your order to you as quickly and reliably as possible.
Where We Ship
We currently ship to the United States, Canada, the United Kingdom, Australia and New Zealand.
Shipping Costs
We offer free tracked shipping on every order to all of the countries listed above, with no minimum spend. There are no shipping charges added at checkout.
Where Your Order Ships From
Sophie & Lila is run from the Netherlands. Your order is fulfilled by our fulfilment partner and shipped from its international warehouse in Asia directly to your address. Every parcel is tracked from dispatch to delivery.
Order Processing
Orders are processed within 1 to 2 business days after payment is received, Monday to Friday, excluding public holidays. Orders placed before 11:59 PM CET (Amsterdam time) on a business day begin processing the same day. Orders placed on weekends or public holidays are processed on the next business day. Once your order ships, you will receive a confirmation email with your tracking number.
Delivery Times
After processing, transit takes 3 to 16 business days depending on your location.
Total estimated delivery time: 4 to 18 business days from the moment your order is placed (1–2 business days processing plus 3–16 business days transit).
Delivery times are estimates and are not guaranteed, as they can be affected by carrier delays, customs clearance, high order volumes during promotional periods, or other factors outside our control.
Tracking Your Order
Every order ships with a tracking number. You will receive it by email once your order has been dispatched, and you can follow your parcel through the "Track Your Order" page on our website. Please allow up to 48 hours for the first tracking update to appear.
Duties and Import Taxes
United States: orders are shipped Delivered Duty Paid (DDP). Any import duties and customs fees are covered by us and included in the price you pay at checkout. You will not be asked to pay anything extra on delivery.
Canada, the United Kingdom, Australia and New Zealand: any sales tax that applies to your order, such as VAT or GST, is shown at checkout before you pay. Depending on local regulations, your country's customs authority may charge import duties or fees on delivery. These are not included in the purchase price and are the responsibility of the customer.
Incorrect Shipping Details
Please make sure your shipping address is accurate and complete at checkout. We are not responsible for delays or additional costs resulting from incorrect or incomplete address details. If you spot an error, contact us immediately at support@sophie-lila.com and we will do our best to help before the order ships.
Lost or Delayed Orders
If your order has not arrived within the estimated timeframe, contact us at support@sophie-lila.com and we will investigate with the carrier on your behalf.
Contact
Questions about shipping? Reach us at support@sophie-lila.com or +31 6 33 83 84 55.
Business Information
Sophie & Lila is a trade name of Adam & Schroevers VOF, a general partnership (vennootschap onder firma) registered in the Netherlands.
Address: Borné 62, Zoutelande, Zeeland, 4374 DB, Netherlands
Email: support@sophie-lila.com
Phone: +31 6 33 83 84 55
VAT number: NL869762059B01
Chamber of Commerce (KvK): 42106494